Last update: September 8, 2020
We collect personal information (which means data from which you can be identified, including your name, email address and postal address) from visitors to this website through the use of on-line forms (for example when you register as a member) and from any email that you send to us. Use of personal information We process personal information collected via this website for the purposes of:
You may opt out of receiving information about our products and services by selecting the relevant option on our website or by sending us an email at email@example.com. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Disclosures: We will only disclose personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies successors in title to our business and suppliers we engage to process data on our behalf.
Access right: You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to us.
Last update: May 2, 2021
At Roon Labs, our mission is to connect people with music. To do that, we make software and provide information services used by that software. Unlike many other music players, Roon doesn’t just display your music and let you play it, but instead creates rich context about your music using information about the music.
This metadata includes editorial information (like genre, rating, and review) as well as factual information (like which label released a recording, who performed on it, and who composed, produced, and conducted the performance). Roon uses all that information to make it easy to access the music you want to listen to, to display the most relevant possible music in a given context, to provide insight into relationships between pieces of music, and to give you a healthy dose of serendipity.
What that means in practice is that Roon has to identify the music you have so it can be cross-referenced by our metadata service, and to achieve this we send information about your music collection to our servers. We also have mechanisms for authenticating our members, collecting payments, and communicating with them.
Each of these systems has been designed with our members’ privacy in mind. We understand that by allowing Roon to do what we designed it to do, you place a great deal of trust in us. It’s our aim to continue to earn that trust every day.
We take your privacy very seriously. We’re nerds and privacy freaks ourselves, and no part of our business model depends on disclosing any personal information about our members to anyone, ever, for any reason. You can read in detail about all the information we gather and what we do (and don’t do) with it below, but here’s the short version:
If you have questions or concerns about this policy, please contact us.
The information we gather falls into three categories, each of which serves a specific purpose: personal information, profile information, and analytics data.
In order to create your Roon account and accept payment for your membership, we must collect certain personal information about you. None of this information is ever shared with any third party. All the personal information we gather is stored on our servers located in the United States.
We introduced user profiles to make Roon more useful in multi-user households, so different users can have their own favorites, play history, and playlists. Having access to profile information enhances Roon’s functionality, but isn’t required for it to operate properly.
Roon captures information about how and where you use the software, and statistical reports about this information are stored on our servers for analysis. The data is transmitted and stored without any reference to your personal information. The purpose of the analytics data is to help us understand our members and how they use Roon.
When engaged, the support team at Roon Labs may have access to all of the information above. This information is never shared with any third party and will be used to support Roon members in a diagnostic capacity.
We send email messages to our members when specific actions or feedback are required of them (password reset, credit card expiration, renewal notification). Receiving these messages is not optional since the actions or feedback being solicited are necessary for the software to work properly.
We also send messages of an informational or promotional nature to our members. Members have the option to opt-out of receiving such messages in the Roon and Roon Remote apps, or by clicking the Unsubscribe link in the email message itself.
Members can correct or update their personal and payment information by signing in to the account page of our website